The healthcare practice
OU Medicine
“Oklahoma City is Alive and Well”
2013. The biggest undertaking in the agency’s history. OU Medicine had
state-of-the-art facilities, world-class physicians and Oklahoma City’s only Level 1 trauma
center — and a reputation as, in the research’s own words, “the run-down hospital on
the bad side of town.” Its biggest competitor was outspending it four-to-one.
Our answer tied the hospital’s story to the city’s: Oklahoma City is Alive and
Well. Time-lapse film of a skyline in mid-boom. A 60-second anthem. Testimonials from real
patients and the physicians who saved them. The message flexed anywhere it needed to go — “Edmond is
Alive and Well,” “Millwood High School is Alive and Well.” Then we pushed it further:
The Amazing Human Body in 2014, Defining Medicine after that —
documentary-style films with OU’s researchers, positioning OU Medicine as the place where medicine
is invented, not just practiced.
Year one: the momentum question
NRC focus groups, 2013 — “top box” share of respondents who said the
hospital’s momentum is really on the way up, first quarter vs. fourth quarter of the
campaign year. OU Medicine ended the year outpacing every competitor by 16.5 points.
Q1Q4
Mercy
SSM Health
Integris
OU Medicine
“Momentum is really on the way up” — % of NRC focus-group respondents, Q1 vs Q4 2013
Year two: the uniqueness question
NRC focus groups, 2014 — share of respondents who rated the hospital
“very unique” compared to other area hospitals. Everyone else moved a few points.
OU Medicine nearly doubled.
Q1Q4
Mercy
SSM Health
Integris
OU Medicine
“The hospital is very unique” — % of NRC focus-group respondents, Q1 vs Q4 2014
2016: research-based medicine
The goal was to position OU Medicine as a pioneer of research, not just a
user of it. Perception of uniqueness responded immediately — within a single quarter:
19.9%
→
46.5%
Perceived uniqueness, in one quarter · NRC ticker data, 2016
The “excellent quality” top-box score started 2016
at 37.5% and reached 59% during the year. Brand score: 85.5 against a competitor average of 74.6.
And the social file
The whole program was measured — the fan base we built for OU Medicine in nine
months, and the six-month engagement numbers behind it.
24,000
Facebook fans — up from 2,250, in nine months
10M
Impressions — in six months
42,000
Clicks — six months
31,000+
Engagements — six months
OU Medicine was the flagship, not the whole
fleet. The healthcare practice ran from Duncan Regional Hospital — one of the agency’s
earliest healthcare clients, the roots of our rural-hospital work — through the Stephenson Cancer Center
(“Hope is at the Center”), The Children’s Hospital, OU Medical Center Edmond
(“There’s Life in Edmond. Live it Well.”), the OU Health Sciences Center, the full rebrand
of Pinnacle Healthcare into Valir Health, DLO, Delta Dental of Oklahoma and Cochlear Americas.
OU MedicineStephenson Cancer CenterThe Children’s Hospital
OU Medical Center EdmondOU Health Sciences CenterValir Health
Duncan Regional HospitalDLODelta Dental of OklahomaCochlear Americas